Returns & refunds

30-day returns, opened or unopened.

Your right of withdrawal

You can cancel your order without giving a reason within 30 days after you (or someone you designated) received the product. That is longer than the 14 days required by law. For orders with several parcels, the period starts when you receive the last one.

How to return

  1. Let us know within 30 days by emailing info@redlinebrickz.com with your order number, or use the model withdrawal form below.
  2. We will send you the return address within 1 business day.
  3. Send the product back within 14 days after you notify us.

Condition of the product

You may open the packaging and inspect the set the way you would in a shop. Please send it back complete and undamaged. If a set has been built, or pieces or the instruction booklet are missing, we may deduct the resulting loss in value from your refund.

Costs and refund

  • We refund the purchase price and the standard shipping costs of your original order within 14 days after you notify us. We may wait until we have received the product back or you have shown proof that you sent it.
  • The cost of sending the product back is paid by you.
  • We refund using the payment method you used for your order.

Damaged, defective or missing pieces

If something is wrong with your order, email us within a reasonable time after you notice it, preferably with a photo. We will send replacement pieces, replace the set or refund you. In that case you do not pay any costs. This does not affect your statutory rights under the legal guarantee.

Model withdrawal form

(Only fill in and return this form if you want to cancel your order.)

To: RedlineBrickz, Hurksestraat 3A, 5652 AH Eindhoven, Netherlands, info@redlinebrickz.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number: ______________
Ordered on / received on: ______________
Name: ______________
Address: ______________
IBAN (optional): ______________
Signature (only if this form is sent on paper): ______________
Date: ______________